Privacy Policy

This Privacy Policy explains how Wander Insights handles personal data for its local guided tours and experiences, including culinary and market tours offered through this website. It applies to information collected when you request a booking, share dietary details, confirm a route, or otherwise interact with our services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data category

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions shared for a requested experience, meeting-point and attendance details, communication records, and technical data such as device, browser, and usage information. Where relevant to a private culinary route or tasting walk, we may also record group size, preferred date, requested language, and route preferences provided during the booking process.

The categories of data collected depend on how users interact with booking and tour-related services.

Collection source

How We Collect Data

We collect personal data directly from you when you submit a request, make a reservation, communicate with us, or provide dietary or route-related information. We also receive data from payment processing, email or phone communications, and automated systems that record website activity, device details, and cookie data. In some cases, venue availability or route confirmation details may be added to your booking record as part of service coordination.

Information comes from users, booking steps, and limited technical records created during site use.

Cookie category

Types of Cookies

We may use essential cookies that are needed for basic site functions, preference cookies that remember settings, and analytics cookies that help us understand how the site is used. Session cookies expire when the browser closes, while persistent cookies remain for a limited period unless deleted earlier. We do not rely on cookies to collect more data than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and analytics functions.

User control

Cookie Controls

We use cookies and similar technologies to support site operation, remember preferences, measure traffic, and improve booking-related functionality. You can usually control cookies through your browser settings, and where available, through on-site preference controls. Blocking some cookies may affect site performance or the ability to complete certain actions.

Browser settings and consent tools may be used to limit non-essential cookies.

Contact Information

Email contact

support@doorletterscissors.click

Telephone

+966 51 761 9345

Postal address

2615, الطريق الدائري الشمالي, الرياض, SA

Privacy contact

Processing purpose

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information received at least 48 hours before departure where relevant, coordinate venue availability, arrange route and tasting details, process payments, communicate meeting-point instructions, and provide the guided tasting walk. We also use data to maintain records, improve service quality, handle support issues, and meet legal or accounting obligations. We do not use personal data for purposes that are incompatible with these functions.

Processing is limited to the operational needs of booking and delivering the experience.

Sharing partners

Sharing With Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service providers that help us operate the website and manage bookings. Where a tour requires coordination with a venue or tasting location, we may share limited booking details needed to confirm availability or arrange the experience. These parties are expected to use the information only for the services they provide to us.

Service providers receive only the information needed to perform their functions.

Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our business, users, or others. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure to public authorities is limited to lawful requests or mandatory obligations.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances. Where a request concerns booking records, payment records, or service coordination details, we may need to keep limited information for legal or operational reasons.

Available rights depend on the nature of the request and any legal limits that apply.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for details needed to verify your identity and locate the relevant record. If we cannot fully comply, we will explain the reason where permitted by law.

Requests are handled after we confirm identity and review any legal exceptions.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, bookings, payments, service delivery, and related recordkeeping. Some information may be kept longer where required for accounting, dispute handling, fraud prevention, or legal compliance. When data is no longer needed, we delete it or de-identify it in accordance with our retention practices.

Records are kept only for as long as needed for the booking, service, or legal purpose involved.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply once posted on the website, and the effective date may be updated accordingly. If a change is material, we may provide an additional notice through a reasonable channel.

We review this policy when our practices or legal obligations change.